Support

Get help with an app or an active engagement.

Use this page for App Store applications, open source projects, and custom deliverables that Innovative IO maintains.

Support policies

Where to send what

App Store applications

Covers production issues, workflow-impacting defects, and reliability incidents for apps currently distributed through the App Store.

Include app version, device, and OS version
Attach reproduction steps plus expected versus actual behavior
Production-impacting incidents are prioritized first

Custom project deliverables

Covers deployed workflows, integrations, and automation services under your current support agreement or active project scope.

Reference the affected environment and workflow name
Provide timestamped examples and the impacted user groups
Requests outside active scope are routed for change review

Open source

Issue reports for our open source projects go through GitHub Issues on the relevant repository, where they stay public and searchable.

Bug reports and feature requests via GitHub Issues
Implementation or integration help via the form below
Extended support engagements available on request

Client engagements route through a designated technical contact so incident handling stays secure and coordinated. If that contact changes, let us know before opening new tickets. App Store users and open source users do not need a designated contact — use the form below directly.

Submit a request

Send a support request

This form reaches us directly. It is the right path if you do not have a designated technical contact — including App Store and open source users.

For anything involving protected health information, please describe the problem without including PHI in the message. We will follow up through a secure channel.

Call or text: (715) 800-0085
Include: App or project name, version, environment, and what you expected
Do not include: Protected health information, credentials, or access tokens
Privacy: Handled under our privacy policy